These were recorded through an actual phone line, not a web widget on a screen. Phone audio is compressed and sounds worse — you should hear the worse version, because that is what your patients will hear.
Nothing on this page is a scripted marketing demo. If a call isn’t published here yet, it’s because it hasn’t been made yet.
The ordinary case. Name, number, reason, and a proposed time.
Not published yet. This recording goes up once the call has actually been made — I’d rather show you nothing than a scripted demo. Ask for it live on the 15-minute call.
The agent gives the practice’s own emergency instructions and hands off. It does not assess the problem.
Not published yet. This recording goes up once the call has actually been made — I’d rather show you nothing than a scripted demo. Ask for it live on the 15-minute call.
An insurance question. It stops, takes a message, and gets out of the way. This is the call worth listening to.
Not published yet. This recording goes up once the call has actually been made — I’d rather show you nothing than a scripted demo. Ask for it live on the 15-minute call.
Judge it against the voicemail those calls are hitting right now, not against your best front-desk person.
Every call should open with the agent identifying itself as an automated assistant and stating the call is recorded. If it doesn’t, that’s a defect.
A callback number captured wrong is worse than no callback number. Listen for the read-back.
The third call is the one that matters. An agent that improvises an answer about insurance coverage is a liability, not a receptionist.
A bit, yes. It sounds like a calm receptionist with an even voice. It is not going to be mistaken for a person, and any vendor telling you otherwise is selling you something.
Half an hour on the phone, and 48 hours later you get a live number to dial — running your hours, your appointment types and your emergency script. Try to break it. That is a more useful test than any recording on this page.
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